Schools 2030 HCD Sprint book

22 Interview Notes Instructions: Use this worksheet to prepare to conduct your interviews and to take notes during your interviews. Use the interview questions provided to get the conversation started with different stakeholder groups. Follow up on interesting things you hear. You can ask, “Tell me more about...” Be sure to keep notes about the specific stories and quotations you hear from your interviews. Use post-its to capture the most interesting things you hear and observe. Listen and look for emotions and motivations. Also, listen for ideas that are surprising to you as well as contradictory information. The more notes you take, the better your ideas will be later in the design challenge. 30 MINUTES PREPARE 30 MINUTES INTERVIEW PREPARING TO INTERVIEW INTERVIEW QUESTIONS ADDITIONAL INTERVIEWING TECHNIQUES INTERVIEW REFLECTION INTERVIEW QUESTIONS Select five from the first interview question page and three from the supplemental interview question page. Choose the questions that are most relevant to the problem you are exploring. Rewrite them here. Feel free to modify questions to be culturally appropriate. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. At the end of the interview, always ask this final question: • Is there anything more you would like to share with me? WHAT DID YOU HEAR? Write down specific quotations. Listen for stories, emotions, motivations and behaviors. Listen for surprising or contradictory information. WHAT DID YOU SEE? Look for emotions (sadness, excitement, joy) in the person’s body language and facial expressions. ADDITIONAL INTERVIEW TECHNIQUES If you are using additional interview techniques, write them here. LAUNCH EXPLORE DEFINE GENERATE MAKE TEST TELL PLAN TO IMPLEMENT